The Vax Apprentice Academy!

We have a number of apprenticeship vacancies within our Customer Services department based in our fantastic, modern offices in Droitwich, Worcestershire.

We’re looking for enthusiastic young people aged 16-18 who want to achieve a career in customer care to join the Vax Apprenticeship Academy starting in September 2016.

The Roles:

The role will initially be focused on helping our customers via our new on-line ‘chat’ service but is likely to also include other communication channels such as email/social media/post/phone so offers you a wide range of different customer service experiences. 


What We’re Looking For:

We are looking for people with a positive attitude and good communication skills who are enthusiastic and eager to learn.  We don’t need you to have previous experience, just a desire to provide excellent customer service and a commitment to gain valuable skills and qualifications within a friendly and supportive team environment.


What’s On Offer:

This is a 2 year programme and the successful apprentices will be completing a Level 2 NVQ Customer Service qualification in the first year, following with Level 2 NVQ Sales in the second.  You will have dedicated support during your apprenticeship and you can expect genuine opportunities to develop and progress your career within the company following successful completion.


You’ll learn very quickly that any job requires hard work, commitment and a positive attitude but we also believe that it is really important that people enjoy coming to work.  We therefore invest in our people through ongoing learning and development and numerous reward schemes.  For us it’s about a career with Vax. 


Hours and remuneration:

  • Working hours between Monday to Friday 8.30am-18.30pm, Saturday/Sunday 08.30am-17.00
  • One day per week allocated to training
  • Minimum commitment of 12 months to complete Level 2 Apprenticeship
  • Progression in Yr 2 for additional 12 months training and development
  • A Salary of £3.93 p/h as per the national minimum wage for 16-18 year olds
  • Retention bonus on completion of qualification


If you would like to register your interest and to join the Vax Apprenticeship Academy, please email your CV to

Once you have registered a member of our team will be in touch to talk to you more about the role in detail and establish whether it would be a suitable opportunity for you.


We look forward to hearing from you and here’s to your success!


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